Everything you need to know before working with us. Just ask →
🌍 General
Where are you based and what are your working hours?+
We are based in Dubai, UAE (Gulf Standard Time, UTC+4). Our working hours are Monday to Friday, 9am–6pm GST. This gives us overlap with US Eastern, UK, and Australian Eastern time zones.
Do you work with brands outside the D2C space?+
We specialise exclusively in direct-to-consumer (D2C) brands. If your brand sells directly to end consumers — whether in skincare, fashion, nutrition, home, or wellness — we're the right fit.
Do you have a team or do you work alone?+
Rahul leads every client engagement directly — you'll never be handed off to a junior account manager. We work with a small network of specialist creatives and writers when needed.
Can we speak to previous clients before signing?+
Absolutely. We can arrange a reference call with a previous client in a similar industry upon request after a signed NDA.
💰 Pricing
What is your minimum monthly ad spend requirement?+
We work best with brands spending a minimum of $3,000/month on paid ads — or brands ready to invest at that level.
Are there any setup or onboarding fees?+
No hidden setup fees. Kickoff, account audit, and strategy presentation are included in your first month's retainer.
How do you charge — flat fee or percentage of ad spend?+
We charge a flat monthly management fee, not a percentage of ad spend. Pricing is in USD and invoiced via Stripe or Wise.
Do you offer shorter commitments than 3 months?+
The minimum engagement is 3 months for retainer services. Paid media typically needs 6–8 weeks to generate reliable data.
⚙️ Process
What does onboarding look like?+
Week 1: kickoff and access. Week 2: audit. Week 3: strategy approval. Week 4: build and go-live. Month 2+: optimisation and scale.
How often will we communicate?+
Weekly updates, a monthly video report, and a monthly strategy call. Growth and Full Scale clients also get WhatsApp/Slack access with replies within 4 hours.
Do you handle creative production?+
Yes. Growth includes 4 new creatives per month. Full Scale includes 8+. We produce static, short-form video, and UGC-style direction.
📈 Results
How quickly can I expect to see results?+
Directional improvement in 2–3 weeks. Meaningful ROAS lift by month 2. Compounding revenue growth from month 3. SEO takes 3–12 months.
Do you offer any performance guarantees?+
Yes — if we don't deliver measurable improvement in ROAS, CPA, or revenue within 60 days, month 3 is free.
What ROAS can I realistically expect?+
Our client average is 6.1x blended ROAS. New accounts typically start at 3x–4x and improve as we gather data and winning creatives.
🛠️ Technical
What access do you need to our accounts?+
Admin access to Meta Business Manager, Google Ads, and GA4. Shopify collaborator access for store work. You always keep ownership.
How do you handle tracking and attribution?+
We audit and fix Pixel, CAPI, GA4 events, and Google Ads conversion tags in week 1. Larger accounts can add Triple Whale.
Are you GDPR compliant?+
Yes. We follow GDPR best practices for UK and EU audiences, including consent mode and a Data Processing Agreement for clients who need it.